Ninja Van is an innovative express logistics firm in Southeast Asia that offers stress-free courier services to all sizes of organizations. Ninja Van started functioning in Singapore in 2014 and has since developed to become the county's primary and fastest-growing last-mile logistics provider, with a system covering six Southeast Asian countries: Singapore, Malaysia, Philippines, Indonesia, Thailand, and Vietnam.
Ninja Van does not provide custom boxes or packaging. It, however, has plastic Ninja Packs (12" x 16.5") available for customers who want to use its pouch delivery service. The use of these pouches is optional, and the company encourages users to use their own packaging, mainly when delivering things that aren't suitable for carriage in a plastic bag.
Ninja Van works with numerous online stores that sell a variety of products. This covers, among other things, apparel, electronics, furniture, and accessories. Ninja Van has a list of items that it does not ship, including items that weigh more than 30 kg, animals in captivity as well as pets, remains of humans or animals, artifacts from religion, swords or guns, substances that are poisonous or harmful, certificates of completion, passports, and insurance documents that cannot be duplicated, items that can catch fire, aerosol cans, and Powerbanks with more than 20,000mAh.
Ninja Van provides a variety of services in the Philippines, including Standard delivery, which takes 1 to 3 working days within Metro Manila and 1 to 7 working days beyond the Metro Manila; Next-day delivery, which is within one business day and it is just for Metro Manila and GMA orders; and Returns, which the firm will pick up from the customer and deliver to their office, warehouse, or shop location.
The estimated delivery time for items is based on a few factors. The first is the type of delivery service selected throughout the order checkout process. The second factor is the shipping address. It usually takes 1 to 3 working days for shipment in Metro Manila, 3 to 5 working days in Greater Metro Manila, and seven working days in Provincial Areas.
The typical delivery period is 9 a.m. to 10 p.m. Ninja Van is open Monday through Saturday, omitting public holidays. Customers will be notified through email or SMS if delivery fails, and they will be given the option to reschedule their delivery.
Ninja Van Customer Service
Phone Number: (02) 8271 1501
Email(s): [email protected], [email protected]